Learning Outcomes
- How to handle difficult people effectively
- Reduce stress caused by difficult people in your life
- Minimize conflict
Curriculum for this course
2 Modules
00:15:06 Hours
How to deal with difficult people
2 Modules
00:15:06 Hours
Requirements
- Middle Management to Senior Management
- Anyone who wants to understand the psychology behind conflict and why people are difficult, and how to handle difficult people more effectively
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Description
Jay Johnson is a trainer specializing in communication and leadership development. Using a unique perspective of behavioral intelligence, Jay empowers people and organizations across the globe stretching from Main Street to Wall Street.
In this video you will:
- Learn how to explain existing behaviors
- Learn how to ask questions of why, to predict future behaviors
- Learn how to reduce the uncertainty surrounding future behaviors
- Learn how to influence others' behavior
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Other related courses
00:15:44 Hours
Updated Tue, 18-Aug-2020
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Tue, 30-Nov-2021Panagiotis Karampogias -
Wed, 09-Oct-2024Ahmad Farhan Bin Alias
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