The 7 Essentials To Excellent Customer Service

Learn the 7 Essentials To Excellent Customer Service. What is customer service? Customer service is important because customer service does more than simply provide a means to drive sales. It is also said that when companies have a strong customer service program, customers keep coming back.

Intermediate 0(0 Ratings) 3 Users enrolled
By David Brownlee I May 21,2013
Last updated Fri, 28-Aug-2020 English
Learning Outcomes
  • Provide better customer service and support
  • Create more happy, and returning customers
  • Build good customer and stakeholder relationships

Curriculum for this course
2 Modules 00:12:27 Hours
The 7 Essentials To Excellent Customer Service
2 Modules 00:12:27 Hours
Requirements
  • Anyone in customer centric roles
  • Those who have internal and/or external customers
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Description

Customer service is more than waiting on customers. It includes trying to exceed customer expectations. More common retail and customer service interview questions and sample answers are a good place to start. Customer service is the service provided to customers before, during and after purchasing and using goods and services. Good customer service provides an avenue for follow up. Customer service is the provision of service to customers before, during and after a purchase.

In this video, learn the 7 Essentials To Excellent Customer Service.

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