Helpdesk User Guide

Helpdesk Ticketing System

All 5(7 Ratings) 52 Users enrolled
By Group MIS
Last updated Tue, 16-Nov-2021 English
Learning Outcomes
  • Users are able to login to Helpdesk System
  • Users are able to create an Incident Report based on the defined templates
  • Users are able to get email notification from Incident request
  • Track and view ticket status

Curriculum for this course
1 Modules 00:00:00 Hours
Helpdesk User Guide
1 Modules 00:00:00 Hours
Requirements
  • All Wasco employees
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Description

Helpdesk Ticketing System for Incident Management and Problem Resolution

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User feedback
5
Average rating
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Reviews
  • Wed, 17-Nov-2021
    Mel Whyte
  • Thu, 24-Feb-2022
    Yody Hasan
  • Sat, 26-Feb-2022
    Wahyu Maulana
  • Sun, 27-Feb-2022
    Mohd Fairoz Bin Mansor
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    Siti Sibuea
  • Mon, 28-Feb-2022
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  • Thu, 23-Nov-2023
    Vini Sreenivasan
    very useful and clear content
Get enrolled
Includes:
  • 00:00:00 Hours On demand videos
  • 1 Modules
  • Full lifetime access
  • Access on mobile and tv